Having insurance within the event of an accident provides security and peace of mind to the insured. Therefore, if a claim occurs and you've got wibe insurance, it's important to stay calm, and immediately notify the corporate to supply the required assistance at 800 911 9423 or within the wibe app , the service operates 24 hours each day .
It is also vital to urge to safety and detect injured people, and if necessary avoid moving them unless there's some risk. Likewise, it's convenient to spot the vehicle against which the accident was had and therefore the location during which it's located.
If for safety reasons, the authority requests to maneuver the vehicle, they need to act in accordance with the law and immediately notify the insurer. If necessary, take immediate action to request the support of the emergency services at 066 and mark the place of the accident with indicators and car lights.
In case of theft, it's advisable to stay calm and avoid any risk. Report the incident immediately and follow the executive's instructions.
It is important to say that the insured must await the adjuster and not make particular arrangements, as they might invalidate the coverage or be a reason for canceling the policy.
What to try to to before the wibe adjuster arrives?
Once the insurer has been contacted and received instructions, the insured must perform all the measures that tend to avoid or reduce the damage. Also, you'll need to collect the knowledge which will be requested like policy number, driver's licence and identify the overall data of the vehicle with which the accident was had.
If expenses are incurred, for just cause, they're going to be reimbursed by wibe and if it gives instructions, it'll anticipate said expenses.
It is recommended to always have emergency numbers available . additionally , you'll also request immediate assistance within the event of a claim through the wibe app.
Requirements to process a claim with wibe
In order to expedite the claim, Multiasistencia features a website that contains all the knowledge necessary to present the wants and procedures consistent with the sort of claim. If the loss was due to:
Total Loss (collision, flood, fire, Theft recovered, etc.)
In the event that the vehicle is shipped to the great Valuation Center, the insured must contact the DF and Interior de la República call centre at 800 902 1300, within the subsequent 72 hours to understand the result.
If it's confirmed that the unit decided Total Loss, it's important that the phonephone Executive informs that the insurer has the plates and documents within the office where it'll be presented to start its process.
Crystal
There is a glass accident when as a results of any of the risks covered within the Material Damage Coverage of the overall Conditions of the Policy, one or more crystals are damaged, just in case other parts of the bodywork or interior of the car are affected, the loss must be reported as a Collision to the Cabin area.
The insurer can proceed by:
Direct payment in provider network. Wibe is liable for the replacement and installation of the Crystal, for this, the insured must contact the decision Center to request detailed information on the Provider Network and thus choose the choice that most accurately fits their needs.
In order to serve you during a Glazier in agreement, it's necessary to present the subsequent requirements:
Original policy with copy.
Original and replica of the driver's licence .
Original and replica of the circulation card.
Valid Official Identification.
The rest of the method are going to be administered by the provider that was selected.
Refund. If you would like to process reimbursement for glass change, previously the client had to report the claim to the Insurance Cabin at 800 902 1300, requesting the report number, name of the chief who attended him also because the date and time of the registration.
The reimbursement will proceed only the Glass can't be supplied by any of the windows that provide service to BBVA Seguros, for this the client must call from the glass again to the Cabin reporting the non-existence of the piece, requesting another supplier or authorization from refund. additionally , the subsequent documents must be presented:
Original policy with copy.
Original and replica of the driver's licence .
Original and replica of the circulation card.
Present the insured unit.
Copy of statement , are often checking, savings, payroll or debit accounts. It must have an 18-digit interbank Clabe, be no older than 3 months and be within the name of the beneficiary of the payment. If you're a BBVA account holder, it'll only be necessary to possess your account number.
Natural Person: Original identification of the beneficiary (IFE, Tax ID or passport), proof of address no quite three months old, tax ID or CURP.
Legal person: Original identification of the personal representative (IFE, Tax ID, Passport or License), power of attorney and articles of incorporation (if the facility of attorney is established within the Articles of Incorporation, attach two copies), proof of current address of the corporate and ID Tax Identification (RFC).
Request refund.
Original invoice for glass change with XML and PDF file payable to: Seguros BBVA Bancomer SA de CV Grupo Financiero BBVA Bancomer Av. Paseo de la Reforma 510, Col. Juárez Del. Cuauhtémoc CP 06600, Mexico City RFC SBB-961118- AUNT.
The documents are often sent to the address pago.electronico@bbva.com
Stole
The theft compensation process are often started 15 calendar days after being reported to the insurance firm . If the unit was located, released and sent to the great Valuation Center, the insured must communicate 72 hours after transferring his vehicle to understand the result.
If the 15 calendar days have passed and therefore the unit remains not located, the requested documentation should be sent within the wibe compensation format to the email: pago.fronting@multiasistencia.mx
Partial Theft
When this coverage is contracted, wibe is obliged to guard the partial theft of the parts that are outside or inside the vehicle which are a part of it, as long because it isn't derived from a complete theft of the insured vehicle.
Partial theft is known because the seizure by a 3rd party of 1 or more parts of the Insured Vehicle, against the desire of the one that may eliminate the Insured Vehicle in accordance with the law. so as to request compensation, the subsequent documents must be presented:
Original policy with copy.
Certified certificate of theft where the info of the unit come (Brand, type, model, series, engine, etc.)
Original invoice in PDF and XML file payable to: Seguros BBVA Bancomer SA de CV
Payment of fabric Damages
It is the compensation that results from the valuation made to the damages of your Vehicle by the insurance firm . For this, the vehicle shouldn't be considered a complete Loss; prove ownership of the unit; the quantity of the valuation must exceed the deductible (if this applies); and doesn't apply to Recovered Theft claims.
If the unit required a crane, it'll be sent to the great Valuation Center so as to assess the damage, determining the shipment of an equivalent to the address indicated at the top of the Valuation.
Medical expenses
When injuries occur as a results of a collision, the adjuster will deliver the corresponding medical passes with which the required care are going to be granted at the assigned hospital. to seek out out about the provider network, the insured may request it at the decision Center.
In the event that prior medical assistance has been received or if the insured wishes to require care of themselves, Medical Expenses are going to be reimbursed in accordance with a review and therefore the sort of injury determined by the consulting physician responsible . The reimbursement are going to be made supported the standard and customary cost by the insurance firm .
The hours for the eye of Medical Expenses in Mexico City is from 11:00 to 17:00 at: Mariano Escobedo # 303 15th floor, Colonia Granada, Miguel Hidalgo Delegation CP 11520 Mexico City .
For this, it's necessary to require under consideration the subsequent requirements:
Present original and replica of Invoices and Fee Receipts.
Invoices must be issued within the name of: Seguros BBVA Bancomer SA de CV
Fee receipts must not contain withholding on tax .
In the case of injured persons marked on the pass as third parties or affected, billing are often issued within the name of the patient.
Each invoice or receipt must be presented weakened into its content, indicating the amount , concept and unit price of the products and / or services received.
Tickets, Remission Notes - Counter or provisional receipts aren't received.
The claim are going to be made during a single exhibition (no installment payments).
A report must be attached for every treating physician (except anesthesiologist and assistant) on prescription or letterhead, also as a summary of progress for every consultation provided.
Attach X-ray studies, Tomographs, etc. with an interpretation letter, just in case of laboratory tests include the results.
Prescriptions if you're claiming drug bills.
Copy of statement , are often checking, savings, payroll or debit accounts. It must have an 18-digit interbank Clabe, be no older than 3 months and be within the name of the beneficiary of the payment. If you're a BBVA account holder, it'll only be necessary to possess your account number.
Workshop Repair
To request the repair of the car, it's necessary to guage the damage of the vehicle by wibe Seguros. Said process are going to be administered in one among the Agencies or Workshops in Agreement. additionally , the appraisal must meet the subsequent conditions: the vehicle shouldn't be considered a complete Loss, the quantity of the appraisal must exceed the deductible (if applicable), and therefore the workshop assignment is valid for 30 days from your expedition.
If the unit is within the possession of the client, it must be paid during a period of no quite 30 days to the Agency / Workshop assigned by Multiasistencia once it's chosen between the alternatives presented by the representative and within a period of two days after entering, the insured may contact the workshop to request the tentative delivery date of the unit.
If the unit required a crane, it'll be sent to the great Assessment Center so as to assess the damage, determining the shipment of the unit to the assigned workshop.
The deductible must be deposited within the BBVA Branch preferably, to the CIE 617482 agreement, as reference # 1 the claim number should be noted without the letter and as reference # 2 DEDUCTIBLE. and therefore the original file must be delivered to the Agency / Workshop at the time of receiving the unit.
Who are the wibe Insurance adjusters?
Wibe operates through Multiasistencia, a corporation dedicated to handling claims belonging to the BBVA Financial Group. they're specialists within the Comprehensive Care and Administration of Car, Home and Living claims, also as a good range of Assistance products.
It is backed by the reputation and opinions of its clients , and it also has quite 20 years within the market with coverage throughout the country through 27 offices and a network of quite 5,000 providers. additionally , Multiasistencia offers services for the eye , administration and compensation of claims, additionally they assist to streamline the processes of registration, control and cancellation of reservations.
0 Comments